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01576403075

Terms & Conditions


Terms & Conditions — Knock Knock Delivery1. Introduction & Acceptance

By accessing or using the Knock Knock Delivery website, you agree to comply with these Terms & Conditions. Please read them carefully before placing any order or using our services.

2. Products & Services

  • We offer quality products and delivery services across Bangladesh.
  • All products are carefully selected; however, slight variations in color or appearance may occur due to lighting or display differences.
  • We reserve the right to update or correct product information at any time without prior notice.

3. Orders & Payments

  • All orders are subject to availability and confirmation.
  • We reserve the right to cancel or modify orders due to stock issues or unforeseen circumstances.
  • Accepted payment methods include:
    bKash, Nagad, Rocket, Debit/Credit Card, and Cash on Delivery (COD) (where applicable).
  • All prices are listed in Bangladeshi Taka (৳) and may include applicable charges or taxes.

4. Delivery & Shipping

  • We provide nationwide delivery services in Bangladesh.
  • Delivery time may vary depending on location and external courier factors.
  • Delivery charges will be shown during checkout.
  • We are not responsible for delays caused by third-party logistics or unavoidable circumstances.

5. Return & Exchange Policy

  • Customers can request a return or exchange within 3–7 days of receiving the product (depending on product category).
  • Conditions for return/exchange:
    • Product must be unused and in original packaging
    • Tags and seals must be intact
  • If the product is damaged, defective, or incorrect, we will offer a replacement or solution.
  • Returns are not applicable for products damaged due to customer misuse.

6. Refund Policy

  • Refunds are applicable only for defective or incorrect deliveries.
  • Refunds will be processed after product inspection.
  • It may take 7–10 working days to complete the refund, depending on the payment method.

7. Pricing & Offers

  • We reserve the right to change product prices, discounts, and offers at any time.
  • Any additional charges or taxes (if applicable) will be the customer’s responsibility unless stated otherwise.

8. Limitation of Liability

  • Knock Knock Delivery is not liable for any indirect or incidental damages arising from the use of our website or products.
  • Our liability is limited to the extent permitted by the laws of Bangladesh.

9. Intellectual Property

  • All content on this website (including logos, images, text, and design) is the property of Knock Knock Delivery.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy & Data Protection

  • We respect your privacy and ensure that your personal data is protected.
  • Information may be shared with trusted third parties (courier, payment processors) only for order fulfillment.
  • We may disclose information if required by law or government authorities.

11. Cookies & Tracking

  • Our website may use cookies to improve user experience.
  • You can disable cookies through your browser settings, though some features may not function properly.

12. Changes to Terms

  • Knock Knock Delivery reserves the right to update or modify these Terms & Conditions at any time.
  • Continued use of the website means you accept the updated terms.

13. Governing Law

  • These Terms & Conditions are governed by the laws of Bangladesh.
  • Any disputes will be resolved under the jurisdiction of Bangladeshi courts.